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Privacy Policy

Last updated:  23rd July 2026


1. Introduction


This Privacy Policy explains how Zen Wren Content Creations & Digital Marketing (“Zen Wren Creations”) collects, uses, and protects your personal information.


This website is operated by Wren Lane, who is the data controller responsible for your personal data.


Zen Wren Content Creations & Digital Marketing is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Contact details


If you have any questions about this Privacy Policy or how your personal data is managed, you can contact me at:


Email: zenwrencreations@outlook.com

3. The personal data that I collect


The personal data I may collect includes:
•    Identity data (such as your name)
•    Contact data (such as your email address and business address)
•    Business information provided while providing services
•    Financial data relating to invoices and payments.
•    Technical data provided voluntarily through enquiries


I do not knowingly collect special category data.


4. How I collect your personal data

 

I collect personal data through:


•    Direct interactions (for example, when you contact me via the website or email)
•    Third-party referrals, where you have asked someone to pass your details to me.
•    Contractual relationships where services are agreed.
You can browse this website without providing personal data. This website does not actively track users. Linked third-party websites are governed by their own privacy policies.

5. How I use your personal data


I use your personal data to:


•    Respond to enquiries.
•    Provide information about my services.
•    Deliver contracted services.
•    Generate invoices and manage payments.
•    Meet legal and accounting obligations.

 6. Lawful bases for processing


Under UK GDPR, the lawful bases I rely on for processing personal data are:


•    Consent – where you have given clear permission to processing for a specific purpose.
•    Contract – where processing is necessary to perform a contract or take steps prior to entering one.
•    Legal obligation – where processing is required to comply with the law.
•    Vital interests – where processing is necessary to protect life (used only in exceptional circumstances)

7. Data sharing


I may share your personal data with the following recipients where necessary:


•    Service providers who support my business operations
•    Professional advisers such as accountants or solicitors based in the UK.
•    Government bodies where reporting is required by law (for example, HM Revenue & Customs)
•    Other freelancers or service providers, where you have asked for a referral.


All third parties are required to respect the security of your personal data and treat it in accordance with the law.


I do not sell or trade personal data.

8. Data security


I have appropriate technical and organisational measures in place to protect your personal data, including:
•    Selecting service providers with strong security standards
•    Enabling multi-factor authentication where available
•    Securing devices with passwords, biometric protection, and automatic locking

9. Data retention


I retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Once, it is no longer required, data is securely deleted.


Where data is anonymised for business or statistical purposes, it may be retained indefinitely.

10. Your data protection rights


Under UK GDPR, you have the right to:


•    Request access to your personal data.
•    Request correction of inaccurate or incomplete data.
•    Request erasure of your personal data.
•    Request restriction of processing.
•    Object to processing
•    Request data portability.


You can exercise these rights by contacting me using the details above. Requests are free of charge and will be responded to within one month unless they are unfounded or excessive.

 11. Complaints
If you are unhappy with how your personal data has been managed, you have the right to complain to the Information Commissioner’s Office (ICO):
•    Phone: 0303 123 1113
•    Website: https://ico.org.uk/global/contact-us/
•    Address:


Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
England

12. Changes to this Privacy PolicyThis Privacy Policy may be updated from time to time. Any changes will be published on this page and will take effect immediately upon publication.

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